We want you to be happy with your purchase. If you are not, please contact us via the contact form or email firstname.lastname@example.org to request a returns label and then return the product to us within 30 days of receipt, following the instructions below, and we will refund it to the credit or debit card used to pay for the order. Please Note: The first return of an order is free to UK customers.
We will process your refund within 7 -14 working days of us receiving the item/s back in our returns centre.
It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We expect this to mean that you have kept all original packaging and labels and that it is undamaged and unused.
Return goods via Royal Mail. Write your reason(s) for return on the delivery note. Enclose the delivery note with the product, stating the reason for return, and package up securely; please use original packaging if possible, but remove original labels. Use the pre-paid Royal Mail Returns label you received by email from email@example.com and obtain a certificate of postage from the Post Office.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 working days of receipt. This includes any delivery charge but excludes products that have been personalised for you.
Where a product has been specially ordered for you, unless faulty, we are unable to refund or offer an exchange. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We will make this clear when you place your order.
This does not affect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm