FAQ

Frequently Asked Questions

How long will it take for my order to be dispatched?
Orders are dispatched within 1 – 2 working days via DPD or Royal Mail. Deliveries will usually be made Monday to Saturday between 9 am and 6 pm. If you or the intended recipients are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

How much is delivery?
£4.50 for orders under £200.00 Delivery is free on orders over £200.00

How do I return a product?
We want you to be happy with your purchase. If you are not, return the product to us within 30 days of receipt, following the instructions below, and we’ll refund it to the credit or debit card used to pay for the order.

We will process your refund within 3 days of us receiving the item/s back in our returns centre.

It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We expect this to mean that you have kept all original packaging and labels and that it is undamaged and unused.

Return goods via Royal Mail Write your reason(s) for return on the delivery note. Enclose the delivery note with the product, stating the reason for return, and package up securely; please use original packaging if possible, but remove original labels.

Use the pre-paid Royal Mail Returns label that was included in your parcel and obtain a certificate of postage from the Post Office.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 30 working days of receipt. This includes any delivery charge but excludes products that have been personalised for you.

Where a product has been specially ordered for you, unless faulty, we are unable to refund or offer an exchange. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We will make this clear when you place your order.

This does not affect your statutory rights.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

How do I track my order?
To track an order please use your Order Tracking Number. This can be found on your Shipment Confirmation email or by accessing the My Orders section of the My Account area.

Visit the relevant courier website below and enter your Order Tracking Number to track your order.
To track Royal Mail orders please click here.
To track DPD orders please click here.